Safe visit procedures
Dear Valued Client,
Chino Hills Animal Hospital & Pet Resort provides services critical to animal and public health and is deemed an “Essential Business”. We will continue to stay open during the coronavirus (COVID-19) pandemic.
As the situation continues to evolve, we have updated our practices to limit direct contact in order to focus on safety for everyone during this pandemic. We understand that these are difficult times, we have decided to open our lobby to those who wish to come inside.
As we continue to practice social distancing, we require all guests to wear masks and highly recommend only one family member in our lobby.
Please be mindful of others as we have spaced out our lobby to be 6 feet apart from each other. We ask that you follow the below steps for everyone’s safety:
• When you arrive at the hospital, you may remain in your vehicle and call the hospital or come inside our lobby to check in.
• Upon receiving your call, we will check you in as soon as possible from outside the hospital.
• If you are needing to pick up medication or food, please remain in your car and call the hospital. We will bring your order to your car as soon as possible.
• If you would like to remain in your vehicle, we will coordinate your visit from outside the hospital providing any discharge instructions, medications, and taking payments.
• For emergencies, we will escort you to an assigned area to collect pertinent information from you and then ask you to return to your car to minimize contact and practice social distancing.
Do not hesitate to contact us if you have any questions or concerns.
Thank you for your patience and understanding.
Sincerely,
Chino Hills Animal Hospital & Pet Resort
